Buyers & recipients
Receiving a direct shop purchase? Share your details with the shop and follow delivery confirmation. Using Purchase Protection? Verify your account, fund the order and inspect before the deadline.
Track a delivery ↗THE CARRYGO GUIDETwo services.
Two services.
One clear journey.
Need a parcel delivered, or want to protect a purchase payment? Start with the option that matches what you need.
CHOOSE YOUR SERVICE
What do you need CarryGo to do?
Deliver an item
You bought directly from a shop. The shop uses CarryGo to book and fund the parcel’s delivery.
Delivery fee protection onlyProtect a purchase payment
You and an eligible seller agree an order on CarryGo. The product payment is held in escrow while the order follows its inspection and release process.
Product payment protectionSERVICE 01 · DELIVERYBought from a shop?
Bought from a shop?
Ask the shop to book delivery.
The recipient does not need a CarryGo account just to receive the parcel. The shop owner creates and funds the delivery listing.
- 01
Agree with the shop
Arrange the item purchase directly with the seller. Give the shop the correct recipient and delivery details.
- 02
The shop books
The verified shop records the parcel, pickup, destination and offered fee, then funds and publishes the delivery.
- 03
A partner delivers
An eligible Delivery Partner accepts the job, collects the parcel and records the required delivery updates and evidence.
- 04
Receive and confirm
Follow tracking and the required recipient confirmation steps. Report a problem before the displayed protection deadline.
Sign in with an eligible shop owner account. For a funded CarryGo purchase, arrange its linked delivery from the order’s Delivery & inspection page.
SERVICE 02 · PURCHASE PROTECTIONKeep your product payment
Keep your product payment
in the CarryGo process.
Escrow means the product payment is held until the order meets its release conditions. Creating an order alone does not fund it.
- 01
Agree the order
Create and verify your account, including required NIN checks. Choose an eligible seller and record the item, price and agreed terms.
- 02
Fund the purchase
After the seller confirms, follow the wallet and escrow actions on the order. Check that funding is successful before proceeding.
- 03
Receive and inspect
Follow fulfilment updates. Inspect the item and use the order’s confirmation or dispute action before the displayed deadline.
- 04
Follow the outcome
Eligible product proceeds go to the seller’s wallet when release conditions are met. An open qualifying dispute can hold release while it is reviewed.
YOUR PART IN THE JOURNEY
Know your next step.
Shop owners
Complete the required identity, business and bank checks. Describe items accurately, arrange safe packaging and book delivery through your account.
Book from your account ↗Delivery Partners
Complete approval and required identity, vehicle and bank checks. Review the route, timing, parcel and fee before accepting. Record proof and follow your earnings through the protection and withdrawal process.
Browse available deliveries ↗A FEW IMPORTANT ANSWERSHelp & contact
Before you get started.
Does receiving a parcel require an account?
No. For delivery-only parcels, the shop books the delivery and the recipient follows tracking and any required verification or confirmation steps.
Who pays return delivery for a faulty or wrong item?
The sender pays the return delivery cost when an item is faulty or different from what was ordered. Report the issue through the relevant dispute or support process and arrange return instructions.
Does confirming delivery release all payments immediately?
No. Product proceeds and delivery earnings follow separate release checks and protection periods. Use the status and deadline shown on the relevant transaction.
What if I need help?
Use Help & Contact for guidance. If a transaction has a dispute action, use it before its deadline; asking in chat alone does not stop automatic release.